Saudi Jobs Jobs for the Needy

Physical Network Area Manager-Gulf International Bank-Khobar

 Manage the implementation plans for the physical network of the new retail division including detailing and implementing the following (working with other stakeholders as appropriate):
 Organizational structure & critical / subsequent hiring
 Acquisition & fit-out of premises
 Creation of sales fulfillment and service delivery standards
 Contribute together with other key stakeholders to the development of the following as they relate to the physical network:
 Administrative procedures
 Operations policies & procedures
 Properties and facilities management
 Operational, Credit and other Risk policies and processes
 Working with HR and other Retail Management to develop and implement::
 Recruitment process
 Training plans
 Role definitions

Leadership
 Introduce retail banking organizational culture and relevant performance measures (sales oriented with high quality service - performance driven)
 Implement a robust feedback, mentoring and coaching model
 Ensure achievement of agreed sales and service quality KPIs

Strategy & Business Planning
 Monitor, evaluate and act upon information from the financial reports and key performance indicators
 Input into creation of annual plans and budgets according to agreed timelines
 Responsible for day-to-day control of budget management and performance issues of physical network
 Regular reporting to Senior Management on established performance measures

Innovation
 Contribute actively to a culture of innovation leading to a market leadership position in the ‘technophile‘ segment.

Regulatory & Compliance
 Ensure retail banking is compliant with all regulatory and operational risk control requirements, including those related to HR and privacy

Minimum Qualifications & Experience Requirements:
 Bachelors degree or above
 Over 5 years related experience working as sales manager for large financial institution
 Deep industry knowledge and broad understanding of the region, preferably including specific experience of the KSA market
 Experience of multi-channel retail model expertise including e-banking and self service
 Candidate must be client service oriented, enthusiastic and positive
 Demonstrated ability for excellent problem solving in an ever-changing work environment; Adaptable to changes
 Demonstrated ability to work with and manage staff members including coaching, performance development and resource allocation
 Proven ability to lead and innovate as well as manage resources in an efficient manner
 Excellent communication skills, both written and spoken with the ability to interact with the public
 Ability to Influence, empathic skills, people oriented personality and strong work ethic
 Fluent in English & Arabic (both verbal and written)