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Project Manager-SMSA Express Trans-Fedex-Riyadh

Establish and execute service contracts with the management of counterparts; gather customer feedback report and liaise with functional management on service issues in order to drive service improvements based on service contarct Implement assigned mailroom activities and interface with customers; maintain daily service levels and performance goals to ensure service standards are consistent through execution of qulaity pick & delivery and service quality assessments in order to enrich customers experience with SMSA Express, foster loyalty and generate new revenue streams Prepare and execute monthly staffing, shift and facilities planning as well as contingency plans as necessary in order to ensure smooth SDC operations and effectiveness in providing world class customer services Coordinate with internal functions and vendors on the deployment of technology systems; monitor ongoing progress; leverage technology to manage daily activities; research and recommend new technology systems to improve SDC enviroment in order to ensure efficient operations, employee satisfaction, customer satisfaction and improvement of SDC productivity Monitor, assign and communicate new service and program promotions to front-line employees, monitor individual progress, in order to generate maximum revenue Ensure every employee in the SDC participate in regular training Session in order to equip with the skills to provide high level customer service at every transcation. Review training reports and feedback and recommended improvement inititaives in order to encourage continuous improvements in training program for improved business environment. Ensure accurate data; review and SDC reports; develop and implement individual action plans accordingly in order to improve Productivity and service levels. Clarify and implement corporate policies and procedures; ensure project and employees compliance with SDC standards; plan, process improvement efforts, in order to ensure high and consistent standard of service across assigned project Prepare and submit a annual budget for area of responsibility to senior management; and control, monitor and report results on a monthly basis in order to achieve budget targets and manage expense effectively.